OTRS

ApiExtension package

The ApiExtension is an otrs package. Its extends the system’s API functions.

See below the new operations

Note

Package is compatible with otrs forks like znuny and otobo.

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OC-Connector configuration file

The configuration file (yml) is predefined a webservice in otrs. Its possible to add this via the otrs frontend.

First go to admin->webservice and click add, to create a new webservice.

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Now upload the yaml file.

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After that, it will open a predefined configuration. Just click on add, to save it.

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