OTRS

ApiExtension package

The ApiExtension is an otrs package. It extends the system’s API functions.

See below the new operations

• Link::LinkCreate
• Link::LinkDelete
• Link::LinkList
• Service::ServiceCreate
• Service::ServiceGet
• Service::ServiceSearch
• Service::ServiceUpdate

Note

Package is compatible with otrs forks like znuny and otobo. Use for otobo package version 10.x.x.

OC-Connector configuration file

The configuration file (yml) is a predefined webservice in otrs. Its possible to add this via the otrs frontend.

First go to admin->webservice and click add, to create a new webservice.

Now upload the yaml file.

After that, it will open a predefined configuration. Just click on add, to save it.